Enhanced COVID-19 safety measures to complement the brand, which is safety-obsessed
Motor Image Pilipinas, Inc. (MIP), the exclusive distributor of Subaru vehicles in the Philippines, and which runs a network of dealers, is resuming operations on May 18. Several Subaru dealerships in parts of the country are reopening on Monday, while MIP’s branches in the National Capital Region (NCR) will reopen starting Wednesday, May 20.
Enhanced Measures for Customer Safety
In line with Subaru’s focus on safety, stringent measures and protocols are in place to ensure customers’ health and confidence.
Staff, customers and visitors are required to wear face masks and will have to undergo mandatory temperature checks accompanied by health declaration forms when they visit our showrooms and service centers. Those with body temperatures of 37.5°C and above will not be allowed to enter the premises and asked to seek medical attention. At the same time, entry and exit points as well as common areas will be limited.
Cleanliness and disinfection standards have also been enhanced. Sales consultation rooms, customer lounges, payment counters, parts and service areas and washroom facilities will be cleaned and sanitized daily, at the start and end of the workday. During this period, refreshments will only be served through disposable cups or in the form of bottled water.
To ensure safe distancing, the company is also limiting the number of customers in Subaru showrooms at any one time. Markers are in place to establish physical distancing of at least one metre. On test drives, a maximum of three people is allowed per vehicle – the customer, a sales consultant and a security personnel.
For aftersales services, customers are requested to schedule and confirm an appointment via phone or online before sending in their vehicles. Walk-ins are not permitted for now. Customers are strongly discouraged from waiting at service centers and should return to pick their vehicles up only after the job is completed. Customers are also advised not to bring their children along. All vehicles will be thoroughly sanitized before and after each job. Cashless payment options are encouraged.
Test Drive at Home
MIP introduced “At-Home Test Drive” in March, an initiative for customers who do not wish to travel to showrooms. Customers who are eager to get behind the wheel and experience the Subaru difference can now do so right at their doorstep in three easy steps. They may register online at https://www.subaru.asia/ph/testdriveathome (click here)or call their nearest showroom for a sales consultant to meet them.
All vehicles are thoroughly sanitized before and after test drives, following the strict protocol on all touch points, including center armrests, door handles and gear knobs. All sales consultants, who have gone through temperature checks and are cleared for visit, will also be equipped with face masks and hand sanitizers.
Extension of Aftersales Coverage
The company is also offering customers added value and peace of mind with the following parts and service initiatives:
- Periodic Service Maintenance (PMS): For customers who have scheduled or missed appointments during the Enhanced Community Quarantine (ECQ) a grace period of 60 days or 2,000 KM, whichever comes first, will be given.
- Warranties: For customers whose vehicle warranty claims expired during the ECQ, a 60-day grace period will be implemented subject to validation under Subaru’s Standard Warranty Guidelines.
- Customers can reach out to www.subaru.asia/ph/en/contact-us/ for assistance. Further updates will be available on @subaruasia in Facebook and Instagram.
List of Dealerships: NCR
Subaru Alabang | Whitehorn Motors Inc.* Starting May18 Tierra Nueva, Alabang–Zapote Road, Cupang, Muntinlupa
Tel: (02) 8-5197123 Operating Hours: Mon – Sat (8:00 AM to 7:00 PM) Sun (9:00 AM to 5:00 PM)
Subaru Global City | Motor Image Manila Inc.* Dusit D2 Hotel and Residences, McKinley, Parkway, BG Tel: (0917) 7049804 Operating Hours (Showroom): Mon – Sun (9:00 AM to 9:00 PM) Starting May 20
Subaru Manila Bay | MI Manila Inc.* Lot 39 Block 2, Bradco Avenue, Aseana City, Paranaque Tel: (02) 8-8809898 Operating Hours:Mon – Sun (9:00 AM to 7:00 PM) Starting May 20
Subaru Cainta | LiCa Autogroup* Starting May 16 Km.22 Ortigas Highway Extension, Barangay Bend St, Cainta, Rizal Tel: (0915) 958297 Operating Hours: Mon – Sun (9:00 AM to 5:00 PM)
Subaru Greenhills | Motor Image Manila Inc.* Starting May 16 187 EDSA Greenhills, San Juan Tel: (02) 872-78233 Operating Hours:Mon – Sun (9:00 AM to 7:00 PM)
Subaru Pasig | MI Manila Inc.* E. Rodriguez Jr. corner Carlos Caparaz St., Brgy Ugong, Pasig Tel: (02) 8-8829788
Operating Hours:Mon – Sun (9:00 AM to 7:00 PM) Starting May 20
Subaru Baguio | Grand Canyon Multiholdings, Ltd. GR Loy Bldg., Cam 7, Kennon Road, Baguio Tel: (074)661 1266Operating Hours (Showroom): Mon – Sat (8:30 AM to 5:30 PM) Starting May 18
Subaru Pangasinan | Grand Canyon Multiholdings, Ltd.*National Highway, Ambonao, Calasiao Pangasinan Tel: (075) 6154631 Operating Hours:Mon – Sat (8:30 AM to 5:30 PM) Starting May 18
Subaru Sta. Rosa | Monte Rosa Motors Inc.* Km. 49, Sta. Rosa- Tagaytay Road, Brgy.Pulong, Sta. Cruz, Sta. Rosa, Laguna Tel: (049) 5303852 Operating Hours: Mon – Sat (8:00 AM to 7:00 PM) Sun (9:00 AM to 5:00 PM) Starting May 18
Subaru Bacolod | Ponce Automobile Corp.Araneta Street, Singcang, Bacolod City, Negros Occidental Tel: (034) 4323838 Operating Hours: Mon – Sat (8:30 AM to 5:30 PM) Starting May 18
Subaru Iloilo | Allwheel Automotive Inc.MacArthur Drive, Tabuc Suba Jaro, Iloilo Tel: (033) 5036167 Operating Hours: Mon – Sun (8:00 AM to 6:00 PM) Starting May 18
Subaru CDO | | AutoCentral Inc.Km 3, Kauswagan National Highway, Cagayan de Oro, Misamis Oriental Tel: (088) 8808888 Operating Hours: Mon – Sat (8:00 AM to 5:00 PM) Sun (9:00 AM to 3:00 PM) Started May 4
Subaru Cam Sur | AutoMarken Inc. Maharlika Highway, San Jose, Pili, Camarines Sur Tel: (054) 8817912 Operating Hours: Mon – Sun (8:00 AM to 6:00 PM) Started May 4
Subaru Cebu | AutoCentral Inc.* A.S. Fortuna St, Bakilid, Mandaue City, Cebu Tel : (032) 3459758 Operating Hours: Mon – Sat (9:00 AM to 3:00 PM) Starting June 1
Subaru CDO | | AutoCentral Inc. Km 3, Kauswagan National Highway, Cagayan de Oro, Misamis Oriental Tel: (088) 8808888 Operating Hours: Mon – Sat (8:00 AM to 5:00 PM) Sun (9:00 AM to 3:00 PM) Started May 4
Subaru Davao | Image Cars Davao Inc. Km. 7 West Insular Village, Lanang, Davao City, Davao del Sur Tel: (082) 2331100 Operating Hours: Mon – Sat (8:30 AM to 4:30 PM) Starting May 18
Subaru Gen San | Image Automobiles General Santos, Inc.Lot 1-A-2, Bulaong Ave, Brgy., South Cotabato Tel: (083) 8771835 Operating Hours: Mon – Sat (8:00 AM to 4:00 PM) Started May 4
*Resumption dates subject to change following city ordinances with stricter sanitation procedures on highly populated areas under the Modified Enhanced General Quarantine (MECQ)